Privacy policy

Collection and use of information

We track the internet addresses of people who visit our sites and analyse this data for trends and statistics, but this does not tell us your name or street address and to this extent this data is anonymous.

Our sites use cookies to better serve you when you browse our site. Cookies are identifiers that include unique characters but do not take away from your anonymity. Most browsers can be set to alert you when you are sent a cookie so that you can refuse to receive it if you wish.

Our site may include online options, offers and services that require you to provide your name, email address and other information including in relation to products you have purchased from us (personal information). If you do not provide this information, we will not be able to extend those options, offers and services to you. We hold the personal information in an online database and use this to provide you with information about related products and services that may be of interest to you (requested information) and for related purposes.

We may also use your personal information to inform you of additional products, services or opportunities, for example, post sales services, product or service questionnaires or announcements of new sales campaigns and/ or special gifts. However, we will only do this if you agree to this when you register your personal information and you do not subsequently notify us that you no longer wish to receive this information

Disclosure of personal information

We do not disclose personal information to anyone else unless: – this is necessary to provide you with requested information or for a related purpose (if so, disclosure will generally be to affiliated companies or service providers such as our contracted website development and maintenance provider);

this is required or authorised by law; or
you have given your consent.

Transfer of personal information outside Australia

We do not currently intend to disclose your personal information to a person outside Australia (overseas recipient). FTAL is, however, part of an international group (the “FTL Group”) with the head office in Japan and operations in other countries in the world. Accordingly it is possible that in the future we may disclose your personal information to an overseas recipient within the FTL Group in order to provide you with requested information or for a related purpose. By using our site, you are deemed to give your consent to this disclosure of personal information to FTL Group members. Your consent will mean that we are not obliged to take steps to ensure that the recipient of the information complies with Australian privacy requirements.